Help and Support

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Frequently Asked Questions

I'm looking for an app that motivates kids with ADD and ADHD. Will Thumsters help?

Absolutely! Thumsters is designed to cater to children of diverse needs, including neurodivergent kids, and those with ADD and ADHD. The app uses positive reinforcement, enabling parents to set clear and consistent goals, which is especially beneficial for neurodivergent kids. The visual and audio cues, such as receiving a thumbs up or down, the achievement screens, and the Thumb Bank, serve as motivating elements, offering instant feedback (and a dopamine hit!) that can sustain a child's focus and drive. Many parents have found that Thumsters' structure and positive reinforcement system provide a reliable framework that complements strategies recommended for kids with ADD and ADHD. In fact we have many child psychologists and family therapists recommend us to their families! We always advise parents to integrate Thumsters as part of a holistic approach to their child's unique needs, and we LOVE being part of this thriving community.

How do I switch on Thumsters push notifications for my phone?

1. For IOS users: Navigate to Settings -> Notifications -> Choose the Thumster App
2. A list of apps that support push notifications will appear.
3. Touch the app you wish to turn on or off notifications for and choose your options.
1. For Android users: Navigate to Settings -> Apps -> Choose the Thumster App
2. In the app setting page, tap onto the "notification" category
3. Make sure that the "Block All" setting is switched off

Is there a version of Thumsters for schools?

After some great positive feedback and requests from teachers/schools using Thumsters App with their students we are excited to be working on a professionals Thumsters App. Coming soon! If you are a teacher who uses/is interested in using Thumsters within your classroom, we’d love to speak to you! Reach out at hello@thumsters.com

Is there a way my kids can see how they are doing on their devices?

Yes! There is now Thumsters Kids - family app. This is a seperate app you can download from the Apple Store/Google Play Store. For set up instructions please see our premium features page.

How do I see the reporting so I can tell how my kids are doing over a time period and what we should work on?

You can read all about how our reporting and analytics work in our reporting section.

Can I allocate thumbs up and thumbs down to certain goals?

You sure can! Setting up multiple goals (and being able to allocate thumbs) is one of our awesome premium features, you can read more about it here!

How do I cancel my subscription?

On no, whyyyyyyyy? We are sorry to see you go, is there something we could have done differently or any suggestions you would make that would improve our service? We’d love your feedback, drop us a line at hello@thumsters.com

APPLE: Cancellation is managed through your Apple ID on your phone in the Subscriptions section.

Settings > Apple ID > Subscriptions > Thumsters. You will find a button on this screen to cancel.


1. On your Android phone or tablet, open the Google Play Store.

2. Check if you’re signed in to the correct Google Account.

3. Open the Main Foldout Menu > Select Subscriptions > Select the Subscription you want to cancel > Tap Cancel Subscription.

4. Follow the instructions. You can cancel, pause, or change a Subscription on Google Play.

Keep in mind that google play subscriptions renew automatically unless you unsubscribe. Make sure to sign in to the Google Account that has your Subscriptions.

Is there an undo feature? My other child gave their sibling a thumbs down!

Oh no! Cheeky wee thing. 😉 Unsurprisingly we have had a few requests for an undo button and we are pleased to say this has now been released! First things first though, did you realise you could password protect the app?

Go into your settings and toggle on Access Protection.

This should prevent any ‘accidental’ thumb allocation by not-so-well meaning siblings.

There is an undo button but it is time sensitive. On the final screen when giving a thumb sequence (name > thumb > reason > Assign to goal > final screen showing total action) you have a few seconds to hit the undo button down the bottom of the screen to reverse the action.

If you miss your opportunity (and it was indeed a SAT - Sibling Allocated Thumb), you can counter the action by giving the opposite thumb. This will however make the reporting momentarily inaccurate.

Is Thumsters some kind of magic? How has it completely changed my kids behaviour within just a couple of days?!

No, no magic here. Just science, a bit of psychology and cognitive behavioural therapy. Thumsters is backed by many psychologists, therapists and family councillors who use the app with a number of their own patients/clients and their own families. In fact! Our clever development team are busy researching and building out the beginnings of a professional version of Thumsters specifically for use in clinics, psychologists and other family care services. If you fall in this category and would like to be kept up to date (or have ideas on potential features) please reach out at hello@thumsters.com. Talking about how Thumsters can improve connection and communication within the family unit is literally one of our FAVOURITE things to talk about and we'd love to hear from you.

In the meantime if you'd like to know a little more about the science behind Thumsters you can check out our blog posts, specifically this one on Habit Loops.